You can have all the best marketing and advertising in the world but if you phone isn’t being answered correctly all that effort could be wasted. At Dental Growth Strategies, we don't send you cold calls and leave the rest up to you, instead we provide in depth analysis and retraining of receptionists, depending on the behavior of your prospects and clients.
By recording all incoming calls and reviewing them with your front desk staff, we can quickly identify problem areas and potential opportunities. We can provide training to a dental office receptionist on what they can improve to convert more calls to patients. Some common areas that can be optimized are use of dental terminology, knowledge of treatment plans, fluency in dental software, understanding of dental insurance, and more.
By following traditional marketing calling procedures, we have developed an excellent process for training front desk staff that just works. We have proven scripts and talking points, proven effective over 15 years of successful use.
Once we have completed all this, we move on to tracking, recording, and correcting. We use sophisticated tracking mechanisms to identify specific demographics, cross referencing marketing tool exposure with calls and new patients to see what works and what doesn't. Our ultimate goal is to drill down on problem areas that might be adding friction to the patient acquisition process.
At Dental Growth Strategies, we take your dental marketing campaign seriously. If you want to learn more, click this link to sign up for a FREE strategy planning session!