Staff Training & Internal Marketing
Dental Call Tracking & Recording
Dental Call Tracking
with a Dental Growth Strategies All-in-One Solution
Don’t run your business blind. We at Dental Growth Strategies provide a full dental call tracking and call recording service.
Learn how your clients made first contact, where opportunities were lost, and where exactly you gain the highest return on your investments by using unique phone numbers for each marketing source. We provide number switching for your website, supplying you with real conversion data. If a customer first heard of you on Facebook, then calls you from your website, you’ll know!
How does call tracking work?
In concept it's actually quite simple. First, a unique tracking number is generated for each marketing tool. That can include anything from social media accounts to radio ads. On your website, unique phone numbers can be displayed depending on where the visitor originated from. If the visitor is returning weeks later, we can track that too.
Tracking numbers are all routed to the same destination line. This can be an automated menu system, or a dental receptionist. Tracking data, including what marketing tool generated the call, can be used to ensure every dollar is getting it's maximum return on investment.
What are the benefits of dynamic number switching?
Before even picking up the phone our system is tracking valuable data. That means we can tell you if a caller is a returning caller, or a lead from a specific ad. If a caller is viewing your businesses website, our dental call tracking software can identify exactly what page they are viewing when they call. It doesn't stop there. Depending on how many numbers we generate, we can identify callers across any number of demographics.
Of course the greatest benefit comes from combining these tools with advertisements. By tracking which ads are working and which aren't, we can get a much deeper understanding of what your local audience is looking for.
How will recording calls help my dental practice?
It's impossible to improve without learning from your own experience. By monitoring recorded phone calls and taking note of what works and what doesn't, we can make sure not to repeat the same mistakes.
Reviewing call recordings can be a lot of work, and that's why Dental Growth Strategies provides this service as part of the package. We zero in on the strengths and weaknesses of your scripts and talking points, and regularly review them with your staff.
At Dental Growth Strategies, we believe that a complete system needs more than just tracking and data collection. A successful business strategy learns and pivots when needed, adapts to it's valued customers, and brings out the best in your team.
Want to learn more about how our software works? Check out our short video presentation:
The benefits of having using our Call Tracking program.
Measure Advertising ROI: Call tracking software can help dental offices track which advertising sources are driving the most calls, enabling them to optimize their marketing efforts and allocate their advertising budget more effectively.
Improve Call Handling: Call tracking software can record all calls received by a dental office and enable managers to review them for quality assurance purposes. This can help identify areas where staff may need additional training or where processes can be improved to enhance customer experience.
Increase Conversion Rates: By recording and reviewing calls, dental offices can identify missed opportunities and improve their conversion rates by training staff on how to better handle prospective clients and convert them into patients.
Gain Insights into Customer Needs: Call tracking software can help dental offices gain insights into the needs and wants of their clients. This can be used to improve the services provided by the office and provide more personalized care.
What you could be missing out on by not having call tracking.
Missed Opportunities: Without call tracking software, dental offices may miss opportunities to convert potential clients into patients. This can result in lost revenue and missed growth opportunities.
Limited Marketing Insights: Without the ability to track which advertising sources are driving calls, dental offices may be unable to allocate their advertising budget effectively or optimize their marketing campaigns.
Poor Customer Experience: Without the ability to monitor calls, dental offices may not be aware of staff members who are not handling calls properly, leading to poor customer experiences and negative reviews.
Inability to Monitor Staff Performance: Without call tracking software, it can be difficult to monitor the performance of staff members and identify areas where additional training may be needed. This can result in a lack of consistency in customer service and quality of care.
Practice Call Tracker Reviews
"Practice Call Tracker is the most valuable tool I didn't know my dental practice needed!"
"I didn't think I would benefit from call tracking, until I saw exactly which of my marketing venues were leading to new patients. Now I couldn't operate my business without it."
"Dental Growth Strategies and their wealth of experience has helped so much, now I know exactly what to say to get the most out of every call."